Protocol, Image & Good Manners
General information of the course:
In ower online Protocol, Image and Good Manners program you will learn at your own peace:
Greetings: Greeting is a protocol action we perform everyday. It’s part of the non-verbal language we speak through our personal image and manners. The imprtance of eye contact and smile.
Punctuality: reflects interests and responsibility. Unpunctuality reflects a lack of empathy and it makes people angry. How to be always puntual.
Right email usage.
Business cards. Business cards are extensions of your personal image and of your company.
Bad working habits:
Good working habits.
Body language and proxemics.
Physical image for executive women.
Right posture, body language and how we should sit and walk.
Protocol for business meals.
Protocol in the table.
Phrases you should never say.
Gestures and body language.
Image and the importance of perception.
Right mobile phone usage.
Public image in social networks.
Proffesional Etiquette: Nails. Tattoos. Wallets. Shirts. Types of watches to wear.
How to socialize.
Praises and compliments.
The art of talking.
How to criticise constructively.
How to deal with angry customers.